uPerform® for Epic

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uPerform for Healthcare

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Optimize your Epic investment, reduce screen-time, and accelerate your healthcare delivery with uPerform.

Implementing uPerform for Epic

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Interested in using uPerform for Epic? We’ll help you get there.

uPerform for Healthcare in Epic App Orchard Press Release

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Interested in using uPerform for Epic? We’ll help you get there.

More uPerform for healthcare documents

Download PDFImplementing uPerform for Epic

Implementing uPerform for Epic
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Download PDFuPerform for Healthcare in Epic App Orchard Press Release

uPerform for Healthcare in Epic App Orchard Press Release
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Read ArticleHealthcare IT News Article

Healthcare IT News Article
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“If healthcare organizations offered higher-quality educational opportunities for their care providers – and if providers were expected to develop greater mastery of EHR functionality – many of the current EHR challenges would be ameliorated.”

— Longhurst et al. (2019, February). Local Investment in Training Drives Electronic
Health Record User Satisfaction. Applied Clinical Informatics.

“If healthcare organizations offered higher-quality educational opportunities for their care providers – and if providers were expected to develop greater mastery of EHR functionality – many of the current EHR challenges would be ameliorated.”

— Longhurst et al. (2019, February). Local Investment in Training Drives Electronic
Health Record User Satisfaction. Applied Clinical Informatics.

Healthcare Clients

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Frequently Asked Questions

Effective training and support on the job are critical for successful adoption of any complex software application, including Epic. In the absence of high-quality training and ongoing support, users tend to under-use or misuse new systems – resulting in errors, non-compliance, and preventing organizations from achieving their expected returns on these significant investments.

uPerform enables you to continuously reinforce their training and skills by providing learning content directly within Epic. Users save time searching for help, learning the system, and become proficient faster with less dependence on support staff. The result is a training team coordinating fewer in-person trainings and spending less time fielding support calls.

We are a member of the Epic Partner developer community and uPerform is available in the Epic App Orchard. The App Orchard is a marketplace where third-party vendors and Epic customers publish Epic-integrated applications to help facilitate clinical, administrative, and other functions for Epic customers. Being a member of the community means uPerform for Healthcare has been vetted by Epic developers through a formal app review process and uPerform is more easily integrated into your instance of Epic. We have access to a dedicated Epic TS that will work with your Epic TS to help facilitate the integration.

As soon as staff finishes classroom training, they start to forget what they learned. Add quarterly EHR upgrades, regulatory requirements, training initiatives, physician frustration, the costs of classroom training, and the link between training and success becomes clear. uPerform addresses the following challenges:

• Epic rollouts outpacing training.
Quarterly Epic upgrades and evolving regulatory requirements have you barely keeping up with the pace of change. Speed up content creation and updates with the uPerform app recorder by recording once and automatically generating learning content in multiple formats.

• Clinician proficiency gaps.
Education and training are critical components in the successful use of any software. uPerform improves user proficiency working in the EHR by providing targeted training, in-application, at the time of need. Boost proficiency and confidence with learning opportunities only a click away.

• Packaged content not matching customizations.
When pre-built Epic content doesn’t match your Epic workflows or procedures, the uPerform recorder allows teams to quickly capture process detail that matches your Epic implementation and turn it into learning that is easily accessed in application. Both newly created and existing content is presented to end-users directly in the workflow with uPerform in-application help.

• High costs of classroom training.
The cost of classroom training continues to increase but your budget does not, and it takes clinicians away from their work with patients. uPerform reduces the need for instructor-led training by offering in-application learning, e-learning courses, and easier access to training.

• One size does not fit all.
Nurses only need to see performance support content that’s relevant to nursing and physicians only need to see content that’s relevant to providers. With uPerform, you can embed role-based support within Epic, so each user sees only the content relative to their role, specialty, and department, ensuring tasks are completed quickly and reducing the overall time spent in the system.

uPerform reinforces learning in the workflow, accelerates content creation, and simplifies content management. For Epic customers, uPerform empowers clinicians, accelerates onboarding, and reduces screen time.

Measurable Value

Yes, uPerform offers content creation and in-application help capabilities for variety of apps. Over 200 software applications are supported today and we’re adding new apps all the time. Visit https://www.ancile.com/all-apps/ for a full list of supported apps and contact a member of the uPerform team to learn more.

uPerform enables you to create role-based learning content by recording yourself performing tasks – simply perform the steps as your users would in the Epic system and the uPerform recorder handles the rest. With a click of a button, the uPerform recorder transcribes the Epic menu paths, steps, field entries, and screenshots automatically, auto-generating a detailed step-by-step work instruction document. Gone are the days of creating learning content manually.

Once you’ve recorded the work instruction document you can choose to publish it in a variety of formats, including simulations, tip sheets, and HTML or PDF outputs — all from the single recording. Generating help content in the formats that appeal to each individual user’s learning style results in more efficient and satisfied users.

You can also create AICC and SCORM-compliant professional eLearning courses with uPerform, including assessments, so you can test users on what they’ve learned.

Epic’s pre-built help content is a standard version supplied to all Epic clients. It does not match any customizations made to your instance of Epic, nor match any of your hospital’s custom workflows or procedures.

Content created with uPerform mirrors your unique Epic implementation, ensuring your learners have access to the precise work instructions that not only match their unique needs and your unique workflows and procedures, but are also relevant to the user’s particular role, department, or specialty.

uPerform supports the import and use of external or third-party performance support content, such as pre-build Epic content, Captivate, Storyline, Microsoft® Office files, and web links. Authors can also link out to external content, such as LMS courses, from uPerform by using AICC or SCORM. End the struggle with multiple content repositories by centralizing and managing all of your learning content in the uPerform document library.

As changes are made to Epic through either customization or upgrades, uPerform allows your organization to rapidly update and republish content, so you can keep up with the pace of change.

uPerform can be enabled and launched from the following locations in the Epic application: Main Menu Toolbar, Menu Navigator, within an Activity, or a Storyboard.

Users can access certification courses and complete assessments directly from the uPerform document library by integrating your LMS with uPerform using AICC or SCORM.

In order to ensure a smooth and successful integration of uPerform in Epic, the following resources are needed from your organization:

• Program owner
• Project manager
• Epic training lead(s)
• IT administrators
• uPerform functional administrators
• uPerform authors

We will also need an introduction to your Epic Build Analyst team and/or Epic consultant, as well as work with Epic Change Control to complete the integration.

Our dedicated Epic TS will work with your Epic TS to help facilitate the integration.

uPerform integrates with Epic using Epic SSO which provides end-users with a seamless transition from Epic to uPerform learning content and back again. Content can be filtered or restricted based on user role or group assignment using XML import. We work closely with your IT team to enable these features, so you can feel secure about identity management and know your learners are getting highly relevant performance support exactly when they need it.

An LMS is used to deliver full eLearning curricula, especially for compliance. uPerform extends that support to in-application performance support.

uPerform can integrate with your LMS system to provide a single system to manage all of your learning content.

While both Captivate and uPerform can be used to create eLearning content, uPerform is also a learning content management system that supports rapid learning content creation, in-application distribution of role-based content to end-users, and content lifecycle management and reporting.

Your existing Captivate content can be managed and distributed through uPerform as well.