Customer Success, Software Support Engineer

August 24, 2020
by Caitlin McVeigh

Customer Success, Software Support Engineer Apply now

Posted: 2 months ago
Title: Customer Success, Software Support Engineer
Location: Elkridge, MD, US

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As an ANCILE Customer Success Software Support Engineer, you will have a primary role in driving the experience and ultimate success of our customers. We are seeking a self-motivated curious, collaborative, and open-minded individual who is prepared to support the varied needs of our extensive customer base. Our proprietary software is complex and follows an agile development model, so individuals with strong analytic skills who can adapt to change and ambiguity thrive on our team. We strongly believe in cultivating a culture of curiosity, so individuals who have a desire to reach outside of the box are ideal candidates for our organization. The optimal candidate for this role is one who possesses the following traits:

  • Active Listener: Analyzes situations and collaborates with customers and coworkers to influence business outcomes; ability to plan, coordinate and lead critical customer-facing and internal initiatives
  • Analytical Thinker: Uses strong analytical skills to independently research, analyze and provide solutions to technically complex issues
  • Self-Starter: Driven by curiosity to learn more about our customers, new emerging technologies, the industries we support with an overall desire to continually grow
  • Team Player: Thrives working in a highly collaborative environment and can effectively adapt to change and deal with ambiguity
  • Customer Focused: Takes pride in going above and beyond and exceeding customer expectations
  • Effective Communicator: Ability to communicate (written and verbally) with customers and coworkers of varying technical abilities

Additionally, candidates with experience in any combination of the areas below will find a use for these facilities in supporting the implementation and use of our proprietary software in customer settings:

  • Cloud-based software applications
  • Microsoft Windows Desktop and Server OS environments
  • Epic or other EHR solutions
  • Virtual Desktop Infrastructure (Citrix, VMware)
  • Browser and network related issues
  • User management and authentication methods (SAML, OAuth)
  • HTML/CSS/XML/Python/JavaScript
  • Microsoft SQL, Oracle, and IIS
  • Knowledge-Centered Support (KCS)

Educational Requirements:
Bachelor’s degree or equivalent job experience

Location:

Elkridge, MD

Hours:

8:30-5:30 pm EST. Periodic after-hours support may be required.