Becker’s Healthcare Podcast: Leveraging uPerform to deliver content to the fingertips of end users

November 19, 2021
by Jordan Edwards

Tune in to this Becker’s Healthcare podcast episode as Kelley Williamson, Director of Information Technology for UCHealth, sits down with uPerform’s Bobby Zarr to discuss how UCHealth prepares and supports its staff for EHR rollouts and changes.

As UCHealth grew from a one hospital system with 5,000 employees to a more than 15 hospital system with over 30,000 employees, its leadership sought to revolutionize how it delivers training materials and support for Epic and other applications. For Kelley, this meant prioritizing the delivery of training materials right to the end users’ fingertips when they need it most: 

Leveraging uPerform to have all the training materials at the end users’ fingertips is really what’s going to make the difference for us. It’s going to create efficiencies, save money – as far as no travel costs – but it’s also getting that standardized curriculum and that standardized coaching to really help people get better and better at their jobs, which means eventually, hopefully they get to spend more time with their families.

— Kelley Williamson, Director of IT at UCHealth

UCHealth is currently leveraging uPerform to: 

  • Deliver the right training materials to the fingertips of end users
  • Centralize all training and support content to create “one source of truth”
  • Customize content for affiliates and give them more voice in training efforts

Kelley notes that “burnout is huge in the organizations,” and needing to keep up with an everchanging Epic infrastructure plays a role in that. When a change or an update happens, clinicians want to know what those changes are, what they need to know, and if those changes affect them. uPerform’s role-based, just-in-time solutions make that easier. 

Having the ability to custom design the F1 dashboard for your organization to exactly what your end users need is phenomenal. We’ve never had this level of capability to get the right information at the fingertips of our end users.

— Kelley Williamson, Director of IT at UCHealth

Schedule a demo today to see how uPerform can work for you:

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