We’ve recently been awarded the SAP Software Partners gold-level certification for enterprise support integration.
This award is granted to SAP-certified partners who demonstrate excellence across various customer support functions and receive a high overall customer satisfaction rating. Partners are evaluated based on:
- Use of best practice support processes and SLAs
- Consistency in providing customers with a seamless and rapid incident-handling experience
- Alignment with SAP-defined support processes and escalation procedures
- Achievement of high customer satisfaction based on post-call surveys
Based on SAP’s evaluation of over fifty software partners, ANCILE is the first and only partner to receive this award in 2019. Michael Domingues, VP of Customer Success at ANCILE adds, “Customer and Partner feedback regarding our service is the fuel that drives us forward and we’re honored to have been recognized by SAP as one of the best third-party software providers. While we continue to advance our service levels, we’ve also been focusing on bringing new innovations to our SAP customers through enhanced in-application help for the latest version of Fiori.”