Recognized for Excellence in Innovation, Best Use of Technology and Relationship Management Solution
ELKRIDGE, Md., Feb. 28, 2013- uPerform Solutions, Inc., a global provider of best-in-class learning and performance software solutions to more than half of the Fortune 100, has been awarded with 3 Bronze People’s Choice Stevie® Awards for Sales & Customer Service in the following categories: Innovation in Customer Service, Best Use of Technology in Customer Service, and Relationship Management Solution. uPerform’s Global Support and Hosting Services were selected as a finalist for 3 of the 4 categories submitted.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.
“uPerform is proud to be recognized and share the company of such dynamic customer support programs and teams,” said Frank Lonergan , CEO of uPerform Solutions. “The Stevie Awards are an incredible honor, and we are humbled by the quality of the other distinguished organizations across business sectors. It’s gratifying that others in the industry continue to acknowledge us for the work done in conjunction with our clients and partners.”
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10% over 2012. Entries were considered in 30 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.
“From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet,” said Michael Gallagher , president and founder of the Stevie Awards. “Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year’s Stevie Award winners are truly deserving.”
uPerform’s Global Support and Hosting Services currently help to provide over 3,500 customers with world-class service. The team’s innovative value-add proactive support service and effective dialogue are instrumental to the success of uPerform’s business and overall relationship with customers.
“There’s a growing demand for collaboration management and operational visibility, which drives companies to seek out the most powerful ERP solutions available,” said Dave Baca , VP of Global Support and Hosting Services. “We began refining our Global Support organization with new technologies back in 2010, with the idea of building a proactive service for our customers. To date, we’ve seen great reception from uPerform’s customers and we plan to continue these efforts in 2013.”