With 23,400 employees and 176,000 students, the Orange County Public School (OCPS) system faces the logistics and challenges that are dealt with by large business enterprises. As much as the OCPS might differ from a private business, one problem they faced was certainly similar: how to effectively train employees to use today’s complex resource planning software.
Haworth, Inc., is a global leader in the design and manufacturing of office furniture and organic workspaces. Needing a more comprehensive enterprise resource planning system, Haworth chose to implement SAP ERP 6.0.
Due to its acquisition-based growth strategy, ESCO Corporation, a Portland, OR-based global manufacturer of engineered metal parts and components for industrial purposes, found itself with a variety of disparate enterprise resource planning technologies across its 23 sites. To rectify the problem, ESCO decided to upgrade its ERP system to Oracle 11.5.10 which, in the future, would unify the individual work sites and reduce the number of required technology customizations about 70 percent. But after the decision, a large problem loomed – the company needed to design a training and support solution that maximized their new investment. ESCO selected RWD Technologies, LLC. to develop a training strategy that ensured the organization’s readiness using a combination of products and services, including RWD uPerform® and an End User Support Analysis.
SAP resells uPerform as SAP Productivity Pak. Visit the SAP Education website to read the SAP case studies.