uPerform Value Drivers
Users “will open a new product and they’re confused, and rather than having to make a phone call, they can go right into the help and find the simulations… that walk them step-by-step…”
End the “How do I…” calls.
When users call your help desk – or ask the person in the next cubicle – time is wasted. Help answer these how-to moments by embedding the answer right within the software application. Online context sensitive help (CSH) with ANCILE uPerform puts the answer just one click away, serving up help in the user’s desired format and language. Reducing calls to your help desk: