Elkridge, MD, May 8, 2012 –ANCILE Solutions, Inc., a global developer of learning and performance software solutions used by more than half of the Fortune 100, today announced a broadened support policy that brings an increased level of protection to customers’ investments in the company’s products. The updated policy reflects ANCILE’s dedication to users of all versions of the company’s software: new licensees using the latest version, users of upgraded versions, or long-time licensees using legacy versions. ANCILE’s revised support schedule is designed to help enterprises implement an effective, long-term IT business strategy.

With the new program, the company is increasing the availability of support resources for customers with and without active-maintenance subscriptions. Further details include:

• Active-Maintenance customers using recent versions of ANCILE software: Under the new schedule, ANCILE is committing to make Standard Maintenance and Support available for the ANCILE Info Pak™, ANCILE uPerform™, and ANCILE uLearn™ family of products until at least 2020. This applies to product licensees that are active support customers using the most recent version or the one immediately prior.  For users of ANCILE uPerform Version 4.4 or newer versions, ANCILE commits to maintain and support each Version for a minimum of 24 months after general release, an increase from 18 months under the former schedule.
• Active-Maintenance customers using legacy versions of ANCILE software: Active-maintenance customers using older versions of ANCILE software will have access to ANCILE’s Product Support Center and to the company’s technical support experts. The ANCILE Product Support Center provides self-help features including a robust knowledge base, access to patch releases for prior versions, and downloads of newer product versions.
• For customers no longer on an active maintenance contract: ANCILE’s increased support commitment even extends to customers without a maintenance contract through the debut of an “Alumni” section to the Product Support Center. Here, licensed users of any version of the company’s solutions can stay up-to-date with select information about products and services even if they are not subscribed to ANCILE’s annual support and maintenance services.

The expanded support policy applies to ANCILE products including ANCILE uPerform™ (rebranded as SAP Productivity Pak), ANCILE uPerform™ Express (rebranded as SAP Productivity Composer and HP ART), ANCILE uLearn™, and ANCILE Info Pak™.

“ANCILE is dedicated to establishing life-long relationships with – and bringing life-long value to – our customers,” statedFrank Lonergan, CEO. “With our revised support schedule, we are adding another level of assurance that an investment in ANCILE software is one that will continue to drive ROI throughout the product lifecycle.”

About ANCILE Solutions, Inc.

ANCILE Solutions, Inc. develops learning and performance software that empower enterprises with increased employee proficiency on mission-critical business applications. Trusted by more than 50 of the Fortune 100 and used by over 16 million people world-wide, ANCILE’s award-winning solutions are proven to help organizations maximize their software investments through smarter, more productive workforces.   The company’s flexible and intuitive products including ANCILE uPerform™, ANCILE uPerform™ Express, and ANCILE uLearn™ are designed to sustain businesses through all cycles and organizational changes.  For additional information, please visit http://www.ancile.com.

Elkridge, MD, May 1, 2012—ANCILE Solutions, Inc., a global company that develops learning and performance software products, is honored to have been named a finalist in SmartCEO’s Volt Awards. ANCILE Solutions will be profiled in the May issue of the magazine. The company was nominated in the Technology Innovator category which honors organizations that are creating and developing new technology to create a competitive advantage for their customers.

SmartCEO is a regional “growing company” publication, a resource full of smart ideas to help educate and inspire decision-makers in the Baltimore, Philadelphia and Washington, DC metro markets. The organization’s annual VOLT: Leaders in Technology program celebrates the role that technology plays in the business community and the future impact the technology sector will have on economic growth. The VOLT Awards reception will be hosted on Thursday, May 10, 2012 and will recognize each nominee.

“We’re thrilled to be included as a finalist for the SmartCEO VOLT Awards,” said Frank Lonergan, CEO of ANCILE. “It’s very rewarding to know the business community recognizes the unique approach our ANCILE uPerform™ product brings to the learning process by integrating online performance support with strong content management and collaboration capabilities.”

To view finalists in other categories and the award winners visit the Volt Awards website at www.smartceo.com/program/volt-awards.

About ANCILE Solutions, Inc.

ANCILE Solutions, Inc. is a global software solutions company specializing in the development and support of learning and performance products. Our products support mission-critical business applications by providing solutions that increase employee productivity and proficiency. ANCILE products are used across all industries and in thousands of organizations globally, including half of the Fortune 100. ANCILE develops, sells, supports, and services ANCILE uPerform™, ANCILE uPerform™ Express, ANCILE uLearn™, ANCILE uBenchmark™, and ANCILE Info Pak™. ANCILE is headquartered in Elkridge, Maryland. For additional information, please visit http://www.ancile.com.

ELKRIDGE, Md., May 1, 2012  – ANCILE Solutions, Inc., a global developer of learning and performance software used by more than half of the Fortune 100, will be exhibiting the next generation of its award-winning ANCILE uPerform™ software at this year’s SAPPHIRE NOW and ASUG Annual Conference at the Orange County Convention Center in Orlando, Florida from May 14-16, 2012. The company will also be discussing its upcoming cloud-based microlearning offering.

The annual SAPPHIRE NOW and ASUG Annual Conference brings end users, partners, and SAP experts together to discuss critical business issues and learn about solutions and services to best leverage their investments in SAP technologies.  Users of ANCILE uPerform™ (also known as SAP Productivity Pak) see up to a 50% reduction in learning content development and maintenance costs while improving overall user performance.

Discover ANCILE uPerform™ 4.5 in Booth 975

ANCILE’s experts will be on hand to give preview demonstrations of ANCILE uPerform™ 4.5. Benefits for employees, content authors, administrators and IT staff in the new version:

• Greater support for rich content such as video
• Drag-and-drop sequencing for skills testing
• Simplified content management through bulk re-assignment of content owners
• A library of images and simulations to facilitate reuse of content while avoiding duplication

Company representatives will also discuss ANCILE’s upcoming cloud-based microlearning offering. This innovative solution, expected for release in 2012, empowers enterprises with the ability to easily create and quickly distribute company-vital learning content to employees whenever and wherever needed.

Learn from the Experts:

ANCILE spokespeople will be participating in the following sessions:

• Monday, May 14 from 10:30 a.m. – 11:30 a.m.: Strategic account manager Karen Jones co-presents an educational session on how ANCILE helped one retailer ensure their community of end users is highly effective in their jobs. (Session ID 3501 , Room S330H)
• Tuesday, May 15 from 2:00 p.m.–2:45 p.m.: Josh May, Director, Channel Sales–Americas, leads the microforum discussion, “Integrate Learning with Performance: Supporting Employees Where It Counts”. (Session ID 8017, Partner Center on the Exhibit Floor)

ANCILE is an SAP software solution partner, and its applications are SAP-certified for enterprise support. In the past year, the company has received several industry accolades while adding 330 new customers and nearly 1 million new users to its install base.

(Note Session Times and locations may change without notice)

About ANCILE Solutions, Inc.
ANCILE Solutions, Inc. develops learning and performance software that empower enterprises with increased employee proficiency on mission-critical business applications. Trusted by more than 50 of the Fortune 100 and used by over 16 million people worldwide, ANCILE’s award-winning solutions are proven to help organizations maximize their software investments through smarter, more productive workforces.   The company’s flexible and intuitive products – ANCILE uPerform™, ANCILE uPerform™ Express, ANCILE uLearn™, and ANCILE Info Pak™ – are designed to sustain businesses through all cycles and organizational changes.  For additional information, please visit http://www.ancile.com.

The event was one of several Walk MS events across the nation this year.

ANCILE has built the SAP Productivity Pak by ANCILE Adapter for SAP Solution Manager. (ANCILE uPerform is rebranded as SAP Productivity Pak.) To read more about how you can combine ANCILE uPerform and SAP Solution Manager to help your implementation and training teams, read our article – Effectively Share Content Across the Project Life Cycle – from the April 2012 edition of SAPinsider.

Some Background

The ANCILE team and our products date to 1999, with the introduction of ANCILE Info Pak. Shortly after that introduction, SAP began to resell Info Pak. Among the big ERP providers, SAP was the first to sell a comprehensive authoring and content management solution to help organizations maximize their software investment. This solution – ANCILE uPerform (resold as SAP Productivity Pak) – has been offered on SAP’s price list for many years.

ANCILE uPerform and ANCILE Info Pak have enabled over 3,500 customers and more than 16 million users around the globe in 95 countries. Automatic capturing of author’s actions in applications; document, simulation, and elearning course creation; context-sensitive help; support for 30+ languages; content management; and collaboration are all features of ANCILE uPerform.

Many features of ANCILE uPerform have been used by customers to specifically ensure that training isn’t just a go-live or a single project concern. Retention periods, automatic notifications when transactions/screens change, discussions and feedback to capture user input, and the performance support website and context-sensitive help all ensure that organizations have the right solution for ongoing performance. Our customers are driving learning and performance across many business applications and a variety of ERP packages, including SAP, Oracle, PeopleSoft, etc.

Now and In the Future

To help address the question of where ANCILE and ANCILE uPerform are going, we’d like to highlight a few key facts:

• ANCILE uPerform and ANCILE uPerform™ Express are engineered and supported for use across your entire organization. You can record virtually any Microsoft Windows- and web-based application to produce a single-source document/simulation. You can also provide context-sensitive help across a range of applications to help your employees be proficient with your entire landscape.
• ANCILE is now working with HP to provide ANCILE uPerform Express to HP customers.  HP has rebranded our product as the HP Adoption Readiness Tool (ART). HP is offering both content and our software to their customers to help these organizations get the most out of HP software.
• ANCILE continues investment in ANCILE uPerform/uPerform Express: we have 2 releases planned for 2012 and another release planned for 2013.
• We’re hosting three ANCILE Info Pak Users Group/uPerform Users Group (IPUG/uPUG) conferences again this year: events are planned for Lake Tahoe, California; Mainz, Germany; and Sydney, Australia.
• ANCILE is currently developing new products to help drive your team’s performance and productivity.
• ANCILE uPerform/uPerform Express will remain on SAP’s global pricelist. In addition, SAP’s Third-Party Global Support Team continues to work closely with our Global Support Team to provide support services to our joint customers.

We look forward to supporting our customers – and welcoming many more – in the years to come.

We’ve been holding annual Info Pak and uPerform Users Group (IPUG/uPUG) conferences in North America for more than 10 years. In recent years, we’ve extended this to events in both Europe and Australia.

Our planning and initial program development for our North America event has just kicked off. We’ll be in Lake Tahoe, California from September 10-12 to share our team’s knowledge, facilitate customer networking, conduct hands-on workshops, and instigate some fun!

If you are a customer or a consultant using ANCILE uPerform – or using ANCILE Info Pak and thinking of moving to uPerform – this is a great opportunity to harness the wisdom of fellow users and ANCILE staff.

Our Super Early Bird rate starts at only $250!

For details on registering and to view our Advance Program, visit our Events page.

Coming soon – details on 2012 events in Europe and Australia. We’re currently planning to bring IPUG/uPUG to these locations in October.

Our entry specifically highlighted three new features in our latest release that are intended to address the needs of organizations to keep content current:

• Apply content retention periods to trigger notifications to authors to review and update content. This functionality can also be configured to automatically remove old content.
• Deliver change notifications to inform authors when transactions or screens change in the documented application.
• Provide extended collaboration functionality from anywhere in the ANCILE uPerform learning portal to allow end users to submit tribal knowledge and sustain learning content.

By monitoring the ‘freshness’ of content and by ‘listening’ for target application changes, authors can more easily keep content up to date. By enabling collaboration between authors (subject matter experts) and end users (consumers of learning material), organizations can improve business processes and the quality of learning content via direct feedback from the users of the system.  These latest features in ANCILE uPerform specifically address many of the challenges faced by organizations today:

• Organizations invest money – time, software licensing – in developing and delivering initial learning content. To preserve this investment, content must be actively managed to ensure it remains current and supports use of business systems. Retention periods, change notifications, and employee collaboration automate many of the formerly manual tasks related to content update.
• Organizations have new employees to train – new hires, successions. To respond to emerging training needs, the learning team must be confident that content is up to date. Failure to do so results in a lack of confidence in both the system and training that can be hard to overcome. New ANCILE uPerform features take the guesswork out of content audits.
• Organizations’ business systems change – sometimes with no advance notice to the learning team. Authors must respond quickly to incorporate changes in training materials to ensure employees continue to succeed. By automatically capturing configuration changes in enterprise systems such as SAP, learning teams no longer need to hope that administrators inform them of system changes. With ANCILE uPerform, authors and other subscribers are automatically informed when transactions or screens change.
• An organization’s content library grows as multiple authors add documents over time.  Administrators need to automate the process of identifying and acting on old content. By instituting retention periods, the learning team can choose from two automated paths to address the issue of old content: author notifications to review and update content or removal of old published content from the ANCILE uPerform website.

You can find our press release announcing our latest award in our Press Room.

Elkridge, MD, February 08, 2012—ANCILE Solutions, Inc., a global company that develops learning and performance software products, won a coveted Brandon Hall Bronze award for excellence in the Best Advance in Content Authoring and/or Content Management Technology category. The winners are listed at http://www.brandon-hall.com.

Organizations face a major challenge in keeping their learning content current after project or event completion. The award recognized three ANCILE uPerform™ features designed to ensure that learning content reflects current business systems and processes:

• Content retention periods to trigger notifications to authors to review and update content.
• Change notifications to inform authors when transactions or screens change in the documented application.
• Extended collaboration functionality from anywhere in the ANCILE uPerform™ learning portal to allow end users to submit tribal knowledge and sustain learning content.

“It’s very gratifying for ANCILE to be recognized with our sixth Brandon Hall award,” said Frank Lonergan, CEO of ANCILE. “Organizations need to be able to count on content freshness to retain employee confidence in the learning content, support new hires, and address compliance requirements. Our 2011 award confirms the ability of ANCILE uPerform to meet these business needs.”

Said Mike Cooke, CEO of Brandon Hall Group, “2011 provided us with a unique viewpoint of how organizations are driving business results and performance improvement through technology. Most impressive to our judges was an underlying theme around collaborative relationships, a deep understanding of client needs and how technology can be leveraged to create opportunities and operating efficiencies for organizations of all sizes. I am proud to announce these first-rate solution providers as award winners in the most competitive year yet.”

A panel of veteran, independent senior judges evaluated the entries along with Brandon Hall Group’s industry expert analysts and leadership.

About ANCILE Solutions, Inc.

ANCILE Solutions, Inc. is a global software solutions company specializing in the development and support of learning and performance products. ANCILE products support mission-critical business applications by providing solutions that increase employee productivity and proficiency. ANCILE products are used across all industries and in thousands of organizations globally, including half of the Fortune 100. ANCILE develops, sells, supports, and services ANCILE uPerform™, ANCILE uPerform™ Express, ANCILE uLearn™, ANCILE uBenchmark™, and ANCILE Info Pak™. ANCILE is headquartered in Elkridge, Maryland. For additional information, please visit http://www.ancile.com.

About Brandon Hall Group

Having worked with more than 10,000 clients globally and after 20 years of delivering world-class solutions, Brandon Hall Group is the preeminent research and analyst organization focused on developing research-driven solutions to drive organizational performance for emerging and large organizations. Brandon Hall Group has an extensive repository of thought leadership, research, data and expertise in Learning and Development, Talent Management, Sales Effectiveness, Marketing Impact, and Executive Management. (http://www.brandonhall.com)