Part 4: Customer Communications from Dave Baca

Dave Baca
In an ongoing series of communications regarding our commitment to ANCILE uPerform, SAP Productivity Pak, and our SAP customer base, our Chief Customer Officer, Dave Baca, provides an update about ANCILE uPerform and the ways it can be used with various SAP technology. This week, he recaps the presentations of ANCILE customers at the Americas’ SAP Users’ Group (ASUG) Annual Conference. The letter is repeated in its entirety below.

Dear Customers,

Over the last few weeks, we have reached out to select members of our customer base to update you on developments with ANCILE uPerform related to a changing enterprise software landscape. I am delighted to showcase seven ANCILE customers who shared their invaluable experience at the 2017 Americas’ SAP Users’ Group (ASUG) Annual Conference last month. Each customer presented a session as part of the User Adoption & Enablement Special Interest Group, which spotlights strategies and methods that drive user adoption of change and software (SAP and more).

All seven customers successfully utilized uPerform (aka, SAP Productivity Pak, SPP) to further their operational excellence and business success, and we know that once you review each customer presentation or abstract, summarized below, you will gain new insights that will help you and your company tackle many of the same challenges that were presented at ASUG, namely:

  • On-demand and traditional learning
  • Context Sensitive Help (Embedded Performance Support)
  • Mobile learning/support Operational workforce enablement & Centers of Excellence
  • Analytics – users, performance, processes, content, development
  • Super User strategies and communities
Customer Presentation
Cargill Creating Efficiency in SAP Education and Beyond
Leveraging uPerform as an LCMS across the organization
Genentech Driving Increased User Productivity with Analytics
Building a consolidated action-oriented analytics cockpit
Estee Lauder Simplifying SAP Fiori Documentation Creation with uPerform
“Clicking” and “scrolling” are being replaced by “tapping” and “swiping”
National Grid A Class Isn’t Always the Answer: Reframing Training at National Grid
Forging a stronger relationship between L&D and IT
Coty Partnering with the Business to Improve User Performance at Coty
Reducing support costs and achieving better business results
Perrigo Rubber Meets the Road: A Case Study on Preparing, Training, and Support
Delivering content with help from super users and subject matter experts
Gulfstream Behind the Scenes: Changing Your Organization’s Culture from the Inside Out
A more holistic approach to achieving people readiness for organizational change

Download Presentations

As our customer update series continues, we will next spotlight our short-term plans and long-term direction of uPerform, featuring an interview with ANCILE Chief Products Officer, Rusty Fiste.

Very Truly Yours,
Dave Baca
Chief Customer Officer